EM
Help your child talk
A B2B2C app for speech therapists and parents
UX
UI
Mobile App
Web App
The problem
Speech therapists struggle with remote guiding
of parents and children.
User Research
speech therapists
were interviewed
8
4
parents whose child
underwent speech therapy
were interviewed
podcast episodes
of speech therapy
were reviewed
25
What do users do?
Arrange a frontal meeting
at the clinic
Phone-call / Fill a form
to shed light on the case
Find a speech therapist
by recommendation / research
Weekly meetings
with the therapists
Daily practice at home
parents and child
Diagnosis
sometimes needing several meetings
Reasons & implications of the problem
INSIGHTS FROM USER RESEARCH
Progress in therapy depends on practice
at home, strongly relying on parents.
Under-involved or clueless parents
may hurt the child's progress
The process is emotionally difficult
and progress is often not linear.
Parents are frustrated and helpless with their inability to ease their child
Lack of a platform for therapists and parents to communicate
Therapist's work is uncomfortable
and often exceeds working hours.
Insights & conclusions for the solution
INSIGHTS FROM USER RESEARCH
Parents wish to trust their child's therapist.
We'll show parents an introduction video of the therapist & testimonials of former clients.
Parents are worried and unsure why and how therapy will be done.
We'll emphasize what and why will happen in each frontal and digital and frontal interaction.
Parents need to fill an informative clinical questionnaire for diagnosis.
We'll create an easy, clear in-app, digital form.
Therapists need to chat and share media with parents.
We'll allow in-app messaging and API-based content sharing.
Practicing at home is crucial for the therapy's success.
We'll give users reminders for practice and provide positive feedback for doing it.
While parents use their phones, speech therapist use desktop app for their business administration.
We'll design two synced platforms: a B2B therapist's CRM and a B2C parent's mobile app.
Market Research
I studied direct & indirect competitors in the following domains:
Speech therapy, telehealth, CRM's, task management, music & language learning, games, sports app.
Onboarding
-
Splitting long forms to clear categories
-
Using progress bars to provide orientation
-
Clicking over typing to ease answering
Providing rapid value
-
Early meeting booking as a quick reward
-
Explaining how steps save time
-
Allow skipping steps to provide autonomy
Encouraging practice
-
Providing practice time insights & analytics
-
Praising for daily / weekly goal reaching
-
Allowing reminders for practice
Providing a delight
Daily facts that parents can share with their children to ease the journey.
Site Map Architecture
Practice
Practice insights
Practice now
Media from therapist
Educational games
Profile
Invite a partner
Personal details
Parents' questionnnaire
Medical Forms
Payments & Receipts
Meetings
Meeting summaries
Future meetings
Home
Contact
Wireframing
Usability testing
SIMPLEFYING THE MEDICAL FORM
Initial question
Drill down question
Version A
Version B
Users answered the drill down question more quickly via version B, indicating better understanding of the form's behavior. Also, Version B allowed a potentially larger number of answers via one screen, and by that was found more fitting for the form.
Design concept & inspirations
CREATING THE DESIGN
The design concept was based on insights from user research, with goal of addressing their pain points.
Insights
Motives for design
Inspirations
Parents are worried about their child.
Empathetic & humane
Therapy is most effective when positive and fun.
Childish & playful
Mini Design System
CREATING THE DESIGN
Typography
(ירדן (אאא
Headlines
פרדוקה
Free text
Color Palette
#54E4A9
#8A93FF
#30266C
#030230
Buttons
Primary
Secondary
Secondary
Iconography
Illusrations
The Solution
Welcome!
I'm honored for the chance to help your most precious.
Log in so we can start practicing and improving!
We can do it. Others did too.
Have a quick look at testimonials of families which I had the honor to help.
Long forms? No thanks!
Solid categorization and supporting explanations to help parents understand the therapy's principles, alongside process bar for better orientation.
Rich choice of answers to cover as many possible options and avoid typing, to shorten the process.
No need to memorize.
Meeting summaries, reminders from the therapists, homework and fun facts to share with your child,
in order to ease the process.
Wow! You're rocking it.
Daily and weekly activity's analytics & milestones to be proud of, to keep the motivation for practice high.
The cockpit of
speech therapy.
From scheduling appointments, through handling payments and keeping up with client's progress,
the complementary therapists' web app is here.
